Transparent Pricing. Secure Payments. Complete Clarity Before You Pay
The checkout experience at FRETTED THREADS is designed to meet strict compliance, transparency, and customer protection standards. This page explains exactly how pricing is calculated, how payments are processed, and what customers will see before entering payment information.
Our checkout structure ensures there are no hidden charges, no unclear fees, and no surprises after payment. Every required disclosure is presented before payment is initiated.
Final Price Breakdown Before Payment
Before any payment details can be entered, customers are shown a full and detailed price breakdown.
The checkout page displays:
• Product or service subtotal
• Selected add ons or upgrades
• Applicable taxes if required
• Selected currency
• Any transaction or processing fee if applicable
• Final payable total
Payment input fields do not appear until the full price summary is clearly visible. This structure ensures customers understand the exact amount they are agreeing to pay.
Pricing Transparency Commitment
FRETTED THREADS is committed to fair and transparent pricing practices.
• Prices shown at checkout reflect the total cost of the selected service
• No additional fees are added after payment
• Any optional upgrades are clearly itemised
• Customers confirm pricing before proceeding
This approach reduces disputes and aligns with merchant underwriting and card scheme requirements.
Currency Display and Multi Currency Support
The checkout page clearly displays the selected currency throughout the transaction.
• Multi currency payments are supported
• Customers may select their preferred currency where available
• Currency symbols and codes are displayed alongside prices
Currency Disclosure:
Currency conversion rates may vary depending on your card issuer or payment provider. FRETTED THREADS does not control exchange rate adjustments applied by third party financial institutions.
This disclosure ensures international customers understand how final amounts may appear on bank statements.
Tax and VAT Disclosure
Tax handling is clearly explained during checkout.
• VAT or similar taxes are applied only where legally required
• Tax amounts are itemised separately if applicable
• If VAT is not registered or applicable, this is clearly stated
Tax Statement:
VAT is not currently applied unless required by local regulations. Digital services may be subject to tax depending on customer location.
Customers are responsible for understanding any local tax obligations related to digital services.
Digital Service Confirmation at Checkout
Before completing payment, customers are required to acknowledge the nature of the service.
Checkout confirmation includes clear statements that:
• The purchase is for a digital design service
• No physical product will be shipped
• Delivery is electronic only
This confirmation helps prevent item not received disputes and ensures informed consent.
Secure Payment Processing
All payments on FRETTED THREADS are processed using secure, industry standard systems.
• Payments are handled by PCI DSS compliant payment gateways
• Full card details are never stored or accessible by FRETTED THREADS
• SSL encryption protects all payment and personal data
Security Disclosure:
All payments are processed securely via PCI DSS compliant payment gateways. We do not store or have access to your full card details. Our website uses SSL encryption to protect your information.
These measures protect customers against fraud and unauthorised access.
Accepted Payment Methods
Accepted payment methods may include:
• Credit cards
• Debit cards
• Other approved digital payment options
Available methods are displayed clearly at checkout. FRETTED THREADS reserves the right to update payment options based on availability and compliance requirements.
Order Review and Confirmation
Before payment is finalised, customers are provided with an order review screen.
This review includes:
• Selected service details
• Chosen add ons
• Delivery timeline estimate
• Total payable amount
• Billing information summary
Customers must confirm the accuracy of all details before submitting payment.
Chargeback Prevention Notice
To ensure fair dispute resolution, a chargeback prevention notice is displayed during checkout.
Support Commitment Notice:
If you experience any issue with your order, please contact our support team within 48 hours before initiating a payment dispute. We are committed to resolving all concerns promptly.
This notice encourages direct communication and reduces unnecessary chargebacks.
Billing Information Accuracy
Customers are responsible for providing accurate billing information.
• Incorrect billing details may cause payment delays or failures
• FRETTED THREADS is not responsible for issues caused by incorrect information
• Billing information is used solely for payment processing and records
Order Processing Confirmation
Once payment is successfully completed:
• An order confirmation is generated
• Customers receive a confirmation email
• The order enters the design workflow
Processing begins based on the delivery timeline communicated for the selected service.
Failed or Declined Payments
If a payment is declined or fails:
• No service is initiated
• No funds are captured
• Customers may retry using an alternative method
FRETTED THREADS does not control bank or card issuer decisions.
Fraud Prevention and Right to Refuse Payment
To protect both customers and the business:
• Transactions may be reviewed for fraud indicators
• Orders may be paused or declined if suspicious activity is detected
• FRETTED THREADS reserves the right to refuse payment in cases of fraud, abuse, or policy violations
Customers will be notified if additional verification is required.
International Checkout Disclaimer
For international customers:
• Payments are processed across borders
• Currency conversion may apply
• Processing times may vary by payment provider
All digital services are delivered from Ghana.
Data Protection During Checkout
Personal and payment related data collected during checkout is handled according to our Privacy Policy.
• Data is collected only for order processing
• Information is protected using secure systems
• Data is retained only as required by law
Customers are encouraged to review the Privacy Policy for full details.
Compliance Summary
The checkout page at FRETTED THREADS complies with:
• Pricing transparency requirements
• PCI DSS security standards
• Chargeback prevention guidelines
• International payment disclosures
• Digital service confirmation standards
Every element is designed to protect customer trust and ensure regulatory alignment.
Final Checkout Assurance
By completing checkout, customers confirm that they:
• Understand the digital nature of the service
• Have reviewed pricing and currency details
• Agree to the applicable policies and terms
• Accept the delivery timeline and refund limitations
FRETTED THREADS remains committed to a secure, transparent, and professional checkout experience.
For your clarity, all payments will appear on your bank or card statement as FRETTED THREADS. If you do not recognize a charge, please contact us before initiating a dispute so we can assist you immediately.